Return and Exchange Policy
Product Appreciation Period
Online shopping is covered by a 7-day unlimited return policy. Unused items must retain all tags and packaging within 7 days of receipt to be eligible for return or exchange. Please provide your “Name,” “Order Number,” “Contact Number,” “Returned Item Name,” “Reason for Return,” and photos.
For return and exchange services, please contact our customer service team (Monday to Friday, 10:00 AM to 5:00 PM) for assistance.
Customer Service Email: offbeat8888@gmail.com
Customer Service Hotline: 0975974378
Return Instructions
Returned items must be in their original condition and free from damage or malfunction caused by non-human-caused defects, thus avoiding damage under warranty. The 7-day appreciation period is for you to consider and confirm whether the product meets your needs; it is not a trial period. If you are advised to do so, please retain the original packaging (including the complete outer box); otherwise, returns will not be accepted.
Returns are not accepted in the following situations:
Customized items
Items past their 7-day appreciation period.
Items that have been opened and used, or damaged due to human factors, such as stains, malfunctions, damage, wear, scratches, abrasions, or dirt.
Returned items with incomplete packaging, or missing invoices or accessories.
Customized suitcases cannot be returned.
Return Process
Contact customer service → Confirm return eligibility → Prepare complete item and invoice → Provide delivery time, contact information, and address → The store will arrange for return shipping.
Refund Policy
Credit Card Payers: After successful return confirmation, the refund will be directly credited to the original credit card account used for payment.
Cash on Delivery Payers: After successful return confirmation, the refund will be transferred to the bank account you provided.
Luggage Warranty and After-Sales Service
(Warranty Service) OFFBEAT luggage comes with a one-year free warranty, calculated from the date on the warranty card (product passport) or the purchase invoice date.
For repairs, customers can use the one-year free repair service upon presentation of the after-sales service card/invoice/proof of purchase. If the warranty period has expired, parts and shipping costs will be charged.
Warranty Coverage: Replaceable external parts of the luggage, such as the handle, wheels, wheel hubs, handles, and TSA lock.
Non-Warranty Coverage: Outer shell, zippers, lining, straps, etc.
※The outer shell of all products (including soft and hard cases) is not covered under warranty. To protect your rights, please inspect your luggage immediately after collection at the airport. Damage caused by external factors such as during check-in or freight transport should be claimed from the air/freight company; such damage is not covered under warranty.
(Repair Service) Warranty service primarily focuses on restoring the product’s functionality. If the original part is discontinued within the warranty period and scope, a replacement part will be used to complete the repair.
[Repair Process] Please view a detailed picture of the damage and send it back to us.
- On our website (Contact Us), enter the problem and upload the file.
- Customer Service Email: dayoff8888@gmail.com After customer service takes a photo, they will confirm with the repair department whether original factory parts are available for purchase and will then reply with a quote.
For replaceable parts (such as wheels, handles), we provide parts for purchase, allowing consumers to DIY the replacement; a parts fee and delivery fee will be charged.
[Repair Time] 7-21 business days for any product series (excluding holidays and delivery time).
For special repair products, due to parts availability, the time may exceed two weeks. If parts are unavailable or parts are readily available, the consumer will be notified as soon as possible.
[Other Issues] For any repair questions, such as inquiring about repair diagrams, please contact dayoff.tw customer service or email directly. Worship time: Monday to Friday, 10:00 AM – 5:00 PM